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Smiles Casino Review 2024

12 mins
Updated at: November 19th, 2024
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Expert verdict
  • I’ve rated Smiles Casino 3.1 out of 5 for its strong game selection and a generous welcome bonus.

  • Top Feature: A welcome bonus of 1,000,000 Gold Coins and 5 Smile Coins.

  • Smiles Casino is great for players looking for a simple, straightforward experience centered on slot games.

I tested Smiles Casino and rated it 3.1 out of 5.

New players get a welcome bonus of 1,000,000 Gold Coins and 5 Smile Coins.

These coins allow users to play games without spending real money.

The casino offers over 150 games, including slots, blackjack, and exclusive Smiles Originals.

Games from providers like Relax Gaming and BGaming ensure smooth and reliable performance.

While the game selection is smaller compared to some competitors, the quality of the games stands out.

This review will break down everything you need to know about Smiles Casino.

Smiles Casino review & ratings

Here are my ratings for Smiles Casino in key categories.

To see how we evaluate new sweeps cash casinos, read our detailed review process here.

Category

Rating

Bonus offers

3.3/5

Games

3.5/5

User experience

3.5/5

Rewards, prizes & loyalty program

2.0/5

Payments

3.0/5

Safety & Security

3.5/5

Customer support

2.5/5

Pros & cons of Smiles Casino

Pros
  • Generous welcome bonus: Receive 1,000,000 Gold Coins and 5 Smile Coins when you sign up
  • Wide game selection: Enjoy over 150 games from providers like BGaming and Relax Gaming
  • Daily rewards: Get free Gold Coins and Smile Coins just by logging in
  • Easy-to-use platform: Features a responsive and user-friendly interface
Cons
  • No dedicated mobile app: Access is only available through a mobile-friendly website
  • High redemption requirement: You need 100 Smile Coins to redeem prizes
  • Limited game options: Offers fewer games compared to some competitors
  • No VIP program: Regular players lack a loyalty rewards system

Smiles Casino overview

Category

Details

Company Info

Operated by 10 Ten Gaming LLC

Website

smilescasino.com

Restricted States

Nevada, Michigan, Kentucky, Idaho, and Washington

Welcome Bonus

1,000,000 Gold Coins and 5 Smile Coins

Minimum Purchase

Gold Coins can be purchased starting at $1.99

Minimum Deposit

No deposit is required (sweepstakes model)

Currencies

Gold Coins (for gameplay) and Smile Coins (redeemable for prizes)

Software

Utilizes proprietary technology developed by 10 Ten Gaming LLC

Mobile App

No dedicated app; the website is optimized for mobile browsers

Types of Games

Slots, arcade games, and crash games

Number of Games

Over 150

Average RTP

Not specified

Customer Support

E-mail support and a comprehensive FAQ section

Payment Methods

Credit/debit cards, e-wallets, and bank transfers

Payout Speed

Cash prize redemptions are processed within 7 working days

What is Smiles Casino & how does it work?

Smiles Casino is a social casino where you can enjoy games without spending real money.

It uses two types of virtual currency: Gold Coins and Smile Coins.

Gold Coins are for casual play and can’t be redeemed for prizes.

Smile Coins, however, can be exchanged for real rewards like cash or gift cards.

To redeem Smile Coins, you must meet the playthrough requirements.

New players receive 1,000,000 Gold Coins and 5 Smile Coins as a welcome bonus.

You can purchase additional Gold Coins or earn them by playing games and completing challenges.

Where is Smiles Casino legal?

Smiles Casino is available in most states but not in Nevada, Michigan, Kentucky, Idaho, or Washington.

Bonus offers: 3.3/5

Pros
  • New users receive 1,000,000 Gold Coins and 5 Smile Coins upon signing up
  • A daily login bonus adds free credits to your account
  • Earn 2 Smile Coins by mailing a handwritten postcard
Cons
  • No first-purchase bonus or discounts on Gold Coins
  • No VIP program or referral rewards for extra perks
  • Bonus options are limited compared to other sweepstakes casinos

Welcome bonus

When you join Smiles, you start with 1,000,000 Gold Coins and 5 Smile Coins.

This welcome bonus lets you try multiple games without needing extra coins.

It’s one of the more generous offers compared to other sweepstakes casinos.

Daily login bonus

You can claim a bonus every day just by logging in.

Every 24 hours, a bonus bubble appears for you to collect.

While the amount isn’t large, it adds up if you log in daily.

Be sure to claim it, as unused bonuses don’t roll over.

Mail-in bonus

Smiles offers a unique way to earn free coins.

By sending a postcard to their Sweepstakes Department, you can get 2 Smile Coins.

It’s a simple, old-school option for those willing to take the time, and it’s a great way to get free coins.

Social media promotions

Smiles hosts giveaways and contests on social media.

These events are not ongoing but add variety and excitement.

Follow Smiles on Facebook, Instagram, and Twitter for the latest updates.

Bonus type

Details

Welcome bonus

1,000,000 Gold Coins + 5 Smile Coins when you sign up

Daily login bonus

Collect once every 24 hours

Mail-in bonus

2 Smile Coins through the Alternative Method of Entry (AMOE)

Smiles Casino offers a strong no-deposit bonus, making it a standout feature.

However, players seeking daily rewards or VIP programs may find the options limited.

Games: 3.5/5

Pros
  • Offers 150+ slots, mainly from Relax Gaming and BGaming
  • High win potential with games like Sweetopia Royale (up to 5,000x) and Firewins Factory (up to 20,000x)
  • Includes exciting features like Megaways, Feature Spins, and Bonus Buys
  • Popular titles available, such as Money Train 4 and Elvis Frog in Vegas
Cons
  • No table games or live dealer options
  • Limited game providers, featuring only Relax Gaming and BGaming
  • Lacks progressive jackpots and traditional jackpot games

Game selection

Smiles Casino offers a focused selection of over 150 games, with most being slots.

The collection features titles from leading developers like Relax Gaming and BGaming.

Popular options include Money Train 4, Elvis Frog in Vegas, and Hazakura Ways.

The slots are well-crafted, blending exciting features with solid payout opportunities.

High-win games like Sweetopia Royale (max win: 5,000x) and Firewins Factory (max win: 20,000x) stand out for their big prize potential.

While the library is smaller than some competitors, the quality and engaging rewards make it worth exploring.

Slots

The slots section is the highlight of Smiles Casino.

It offers popular games with high RTP rates and engaging features.

I spent most of my time playing Hazakura Ways.

Its oriental theme and bonus spin feature make it one of the most exciting options available.

The selection also includes Megaways games, though the variety is smaller than expected.

However, games like Money Train 4 provide strong payouts and plenty of ways to win.

No table games

One downside is the lack of table games.

Smiles Casino does not offer classics like blackjack or roulette, and there are no live dealer options either.

If you enjoy table games, this might feel limiting.

Adding these options in the future would improve the experience for a wider range of players.

Game type

Details

Slots

150+ slots, most from Relax Gaming and BGaming

Megaways

Limited Megaways options, but good payout potential

Feature Spins

Some games with unique spins and bonus rounds

Bonus Buys

Option to buy into bonus rounds

Smiles Casino offers a strong selection of slot games, ideal for slot enthusiasts.

However, it may not appeal to players who prefer table games or a wider range of game providers.

For those seeking slots with high win potential, the casino delivers plenty of options to enjoy.

User experience: 3.5/5

Pros
  • The website features a clean and simple design
  • Mobile navigation is easy and user-friendly
  • Games load quickly, even on mobile devices
Cons
  • There is no dedicated mobile app, only a mobile-friendly site
  • The design is minimalistic and lacks visual appeal
  • Occasional bugs and interface issues may occur

Mobile experience

Smiles Casino does not offer a mobile app, but its mobile site works well for casual gaming.

The site adapts smoothly to smaller screens, and games load quickly with minimal issues.

The design is simple and functional, though it lacks polish compared to some competitors.

The visuals appear similar to those used by other casinos, and the fonts and layout are basic.

While the site gets the job done, adding mobile-specific features could improve the overall experience.

For now, it remains a reliable option for mobile play.

When you log in, the menu is visible at the top.

It provides quick links to key sections.

Your balance is displayed in the top-right corner, making it easy to track.

Navigating between games, account settings, and support is seamless.

The games are sorted into simple categories, so you can find what you need without excessive scrolling.

The site is easy to use, but its design feels plain and lacks engaging visuals.

Aspect

Details

Mobile app

No app available; works through mobile browser

Responsiveness

Mobile site works well, with quick loading and smooth navigation

Navigation

Simple layout, easy access to games, account settings, and support

Smiles Casino offers a decent user experience, but it could be better.

The mobile site functions well, but adding design upgrades and new features could improve the overall experience.

Rewards, prizes & loyalty program: 2.0/5

Pros
  • Daily login bonuses encourage you to return
  • The Alternative Method of Entry lets you earn Smile Coins for free
Cons
  • No VIP program for loyal players
  • No referral bonuses for inviting friends
  • Limited ongoing rewards or promotions beyond the basics

Smiles Casino does not offer a traditional loyalty program, such as VIP tiers or rewards for frequent play.

There are no special perks for regular players.

The casino has an "Alternative Method of Entry," which allows players to earn Smile Coins without purchasing them.

Players can follow the steps in the Sweepstakes Rules to earn these coins.

However, the rewards and loyalty options are limited.

There is no VIP program or referral bonuses.

If you expect extra perks for regular play, you may find this lack of rewards disappointing.

Payments: 3.0/5

Pros
  • Visa and Mastercard are accepted for both deposits and withdrawals
  • Easy-to-use payment system
  • Smiles Coins are valued at $1 each for redemptions
Cons
  • A minimum of 100 Smiles Coins ($100) is required for redemptions
  • Withdrawals can take 1-5 business days or longer
  • Limited payment options; no cryptocurrency or instant payout methods

Smiles Casino offers a simple payment process.

You can buy and redeem Smiles Coins using Visa, Mastercard, or online banking.

This system is easy to use, especially for those who prefer credit cards.

However, the minimum for redemptions is 100 Smiles Coins, or $100.

This might be too high for some players.

Cashouts typically take 1-5 business days for Visa and Mastercard.

If you use online banking, expect a wait of 5-10 business days.

While the process is straightforward, it can be slower than some players expect.

For big wins over $10,000, payouts may be divided into smaller amounts.

Additionally, players in New York or Florida can only win or redeem up to $5,000 per play.

Payment Method

Purchases

Redemptions

Processing Time

Visa

Yes

Yes

1-5 business days

Mastercard

Yes

Yes

1-5 business days

Online Banking

No

Yes

5-10 business days

Smiles Casino has a simple payment system, but it could be better.

The limited payment options and slow redemption times may not work for everyone.

Adding more payment methods and faster withdrawals would improve the experience.

Safety & security: 3.5/5

Pros
  • SSL encryption keeps your data and payments secure
  • KYC checks confirm that only eligible players can join
  • Responsible gaming tools include session reminders and self-exclusion options
Cons
  • No two-factor authentication (2FA) for extra account security
  • Strict self-exclusion rules result in permanent access loss
  • No independent certification for Random Number Generators (RNGs)

Smiles Casino prioritizes safety with SSL encryption to protect your personal information and payments.

This ensures your data is secure.

They also perform KYC (Know Your Customer) checks to confirm that only eligible players can access the site.

The casino offers some basic responsible gaming tools, including session reminders, purchase limits, and time limits.

However, the self-exclusion policy is strict.

Once you self-exclude, you lose access to your account and coins.

This is more rigid than other sites and may seem harsh to some players.

Smiles Casino provides a take-a-break feature, which allows you to pause play and purchases, but it's not clearly explained in the help center.

While Smiles Casino uses RNG-tested games to ensure fairness, they don’t have independent certification.

Certified RNGs would give players more confidence in the fairness of the games.

Feature

Details

License

N/A

SSL encryption

Secures player data and payments

2FA

Not available

Responsible gaming

Session reminders, limits, self-exclusion

RNG auditing

Not independently certified

Age restrictions

18+ (19+ in Nebraska and Alabama)

Smiles Casino, managed by 10 Ten Gaming since 2021, offers a secure gaming environment.

However, it currently lacks two-factor authentication (2FA) and Random Number Generator (RNG) certification.

While the platform is safe to use, enhancing these security features would improve its overall reliability.

Customer support: 2.5/5

Pros
  • The Help Center is easy to access and provides key information
  • The FAQ section offers quick answers to common questions
Cons
  • There is no live chat support, which is a significant drawback
  • The support email is hidden in the Terms and Conditions
  • There is no support through social media

Smiles Casino's customer support could be better.

The Help Center is useful, but it isn't enough by itself.

While the key information is easy to find, the absence of live chat is a big drawback.

In 2024, live chat should be a standard feature.

When I needed quick help, I had to use email instead.

The FAQ section covers basic questions, but it lacks detailed information.

It provides the essentials, but not everything is explained.

For more complex issues, I had to search through the Terms and Conditions to find the support email ([email protected]).

This wasn’t very convenient.

Their social media accounts on Facebook, X, YouTube, and Instagram were mostly inactive.

These accounts were set up before the casino launched, but there was no response from the team.

This made getting quick help difficult.

Support Method

Availability

Response Time

FAQ Page

Anytime

Instant answers

Email

24/7

Up to 24 hours

Live Chat

Not available

N/A

Phone

N/A

N/A

Smiles Casino’s customer support needs improvement.

While the Help Center is helpful, it lacks live chat and other easy-to-access support options.

If you need quick answers or assistance with anything beyond basic questions, you may find it frustrating.

How does Smiles Casino compare to others?

Smiles Casino follows a sweepstakes model, using Gold Coins for casual play and Smile Coins for real prizes.

It has a simple setup, mainly offering slots, but how does it compare to other sites?

Chumba Casino is another popular sweepstakes site, also using Gold Coins and Sweeps Coins.

It offers a wider range of games, including slots and table games.

Chumba also features larger promotions and a bigger player base.

However, it lacks live dealer games, which Smiles Casino provides.

LuckyLand Slots operates similarly to Smiles Casino with its sweepstakes model, focusing mainly on slots and some instant-win games.

LuckyLand stands out with more frequent promotions, attracting players looking for extra bonus opportunities.

Smiles Casino, however, offers fewer promotions.

Pulsz Casino is another competitor, offering both slots and table games, which gives it an advantage over Smiles Casino.

Pulsz also has a smoother mobile experience, thanks to its app, which Smiles Casino lacks.

Winnersland, a newer site, also uses Gold Coins and Sweeps Coins.

It focuses on simple slots and instant-win games.

While Smiles Casino offers a more diverse game library with higher-quality titles from Relax Gaming and BGaming, Winnersland may appeal to those who prefer a basic sweepstakes experience.

Casino

Types of Games

Welcome Bonus

Best For

Smiles Casino

Slots, exclusive games

1,000,000 Gold Coins + 5 Smile Coins

Slot lovers and exclusive game fans

Chumba Casino

Slots, table games

2,000,000 Gold Coins + 2 Sweeps Coins

Players seeking variety in games

LuckyLand Slots

Slots, instant win games

100,000 Gold Coins + 2 Sweeps Coins

Players who like frequent bonuses

Pulsz Casino

Slots, table games

100,000 Gold Coins + 2 Sweeps Coins

Players who enjoy table games

Winnersland

Slots, instant win games

50,000 Gold Coins + 2 Sweeps Coins

Fans of simple slot play

Sister sites

Smiles Casino operates independently and currently has no sister sites.

Smiles Casino review

Smiles Casino, launched in 2024, has gained attention for its straightforward sweepstakes system.

It holds a Trustpilot rating of 3.6/5.

Most players share positive experiences, but some mention concerns about slow redemption times.

Here are some recent player reviews from Trustpilot:

"I’m very pleased with this smiles and it’s definitely became my favorite. Redemption was an easy process once my bank approved the transaction. I truly appreciate the fast responses from support. Thank you so much!"

Date of experience: October 15, 2024
https://www.trustpilot.com/reviews/670ed502360d684f7b1082d2
Alisha Vickers (5/5)
"There's dozens of social casinos out in the world and the standout features on Smiles is the intuitive UI, and the customer service you receive. Granted anything could change but I've had a positive experience on Smiles and looking forward to having more here.
Cheers 🍻"

Date of experience: September 04, 2024
https://www.trustpilot.com/reviews/66da14ce7f6e53bc51f0e70b
Christian J (5/5 stars)
"amazing social casino truly the best experience ive had thus far! i cant wait to see what the future holds and how many max wins i can achieve!"

Date of experience: September 05, 2024
https://www.trustpilot.com/reviews/66d9f61ddc89fc9c552ebcd4
Darren Everhart (5/5 stars)

Expert verdict

Smiles Casino is a great option for players who enjoy simple gameplay and large bonuses.

It offers over 150 games, mostly slots, along with some exclusive Smiles Originals.

You’ll always find something new to try.

When you sign up, you’ll get a welcome bonus of 1,000,000 Gold Coins and 5 Smile Coins, which helps you start without spending any money.

The daily login bonus gives you more free coins each day.

The slots are a main attraction, with popular games like Money Train 4 and Sweetopia Royale offering big win chances.

Smiles Casino is ideal if you enjoy slots. However, it doesn’t offer table games.

There’s no VIP program, so regular players won’t receive extra rewards, and there are no referral bonuses.

Payment options are straightforward, but withdrawals can take up to 7 days.

In summary, Smiles Casino is perfect for casual players who love slots and simple bonuses.

However, it could improve in features and withdrawal speed.

FAQs

Is Smiles Casino legit?
Does Smiles Casino pay real money?
Is Smiles Casino legal in the U.S.?
What is the Smiles Casino verification process?
How to log in to Smiles Casino?
How long does Smiles Casino take to pay out?
What are the best games at Smiles Casino?
Is Smiles Casino safe?
How to play on Smiles Casino?
How to win prizes on Smiles Casino?
How to cash out on Smiles Casino?
How to get free Smile Coins on Smiles Casino?
Who owns Smiles Casino?
Where is Smiles Casino located?

Sources

Author

Tobi Amure
Tobi Opeyemi Amure brings a wealth of experience and expertise to NewSweepstakes.Casino, making him a trusted voice in the sweepstakes casino world. With over four years of hands-on experience playing, testing, and reviewing sweepstakes casinos, Tobi has developed a sharp eye for spotting top-notch platforms and uncovering the most rewarding offers. His deep knowledge of the industry stems from a career that spans online gambling, crypto casinos, and financial education. Currently, Tobi writes about real money online casinos at Scioto Valley Guardian and serves as a Crypto Casino Expert at Casino.org. His work draws on his prior experience at Investopedia, where he demystified crypto trends, and Watcher Guru, where he led as Editor-in-Chief in 2021. Across these roles, Tobi’s passion for blockchain technology and iGaming has driven his mission to educate players on the benefits of merging crypto with gambling, while also guiding them toward responsible gaming practices. A former crypto trader, Tobi’s unique background equips him with the analytical skills to evaluate platforms with precision. At NewSweepstakes.Casino, he continues his mission to help players navigate the exciting and evolving world of sweepstakes casinos, offering in-depth reviews and actionable insights. Whether you're looking for the best bonuses, a seamless user experience, or secure payment options, Tobi’s expertise ensures you'll find a platform tailored to your preferences.
Josh Miller
Josh Miller is a seasoned editor and writer with over five years of experience in the iGaming space. He specializes in creating compelling sports-related content, including football features and topics relating to sports betting. As an avid sweepstakes casino enthusiast, Josh has spent years playing, testing, and reviewing top social casinos to provide expert insights for players. Along with contributing to NewSweepstakes.Casino, his work has been featured in the football publication VAVEL and sports betting publication Sporting Post.